Privacy Policy | Vicky Upstell

Vicky Upstell Virtual Admin Services - Data Protection & Privacy Policy

Any personal data provided by you to Vicky Upstell Virtual Admin Services through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation to provide the services you have requested from us.

Introduction

Vicky Upstell Virtual Admin Services, the ‘data controller’, referred to below as “Vicky Upstell”, (“us” or “we”) is committed to protecting your privacy. Please read the following in order to learn more about Vicky Upstell’s privacy policy and our information collection and use practices.

This policy only applies to data collected by Vicky Upstell, and via our own forms and website. Third party agents, and websites which are linked to ours, are not covered by this policy. If you have any queries concerning your personal information or any questions on our use of the information, please contact Vicky Upstell on info@vickyupstell.com or by using the ‘contact form’ on our website.

When you request services from Vicky Upstell or otherwise provide your personal details to us, you will be asked to consent to our processing of your data under the terms of this policy.

What information do we collect?

Service Requests – Contacting us to request access to our services can be done online, via the contact us form on our website, or via email/in person. Our request process involves providing us with some or all of the following: your name, address, telephone number and email address. We may also request information on your business needs, and other details which we deem relevant to processing your request.
Initial Discussions – During any preliminary discussion, we may ask about your current business needs and goals. We may also ask about your background and history, as well as the issues which are affecting your business now and the help you require. This will assist us in ascertaining your business needs and how we can best assist, as well as helping us to deliver our services.
Website – We use Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Google Inc. is subject to their own Privacy Policies.

What do we use your information for?

We use information held about you in the following ways:

To provide you with the professional services requested from us.
To offer suitable services to you and enter into a contract.
To notify you about changes to your service.
To seek feedback from you on your experience.
To improve our service and ensure it is as efficient as possible.
To administer our services and for financial control, data analysis, research, statistical and survey purposes.
To keep in touch with those who consent to this, for the purposes of organisational service and development.
To fulfil our administrative, legal and contractual obligations.

What information do we share?

We will not share any information about you with other organisations or people, except in the following situations:

Consent – Vicky Upstell may share your information with professionals or others whom you have requested or agreed we should contact.

Compliance with law – Vicky Upstell may share your information where we are required to by law or regulations that we are subject to.

How do we keep your information safe?

All information you provide to us is stored as securely as possible. Documentation is electronic wherever possible. In the event paper forms and correspondence are used, these will be scanned and stored electronically before the paper copies are shredded (or returned back to you if requested). All electronic records are stored securely on a cloud server using the latest firewalls and data security protocols, and all access is by password-protected authentication.

Unfortunately, the transmission of information via the internet is never completely secure. Although we will do our best to protect your information using industry-standard protocols and encryption, we cannot guarantee the security of your data transmitted to us via email, including forms completed on our website which are transmitted by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

All client documentation will be destroyed 3 years after the end of services. Contact details are destroyed/deleted after 5 years of no contact.

Your rights

You have the right to ask us to provide a copy of the information held by us in our records at any time. You also have the right to require us to correct any inaccuracies in your information. If you would like to do this, please contact Vicky Upstell using the contact form on our website, or by emailing info@vickyupstell.com

You may withdraw your consent for us to hold and process your data at any time, however, please be mindful that we do need this data to deliver our services to you and removing your consent could inhibit the provision of services. You can withdraw your consent at any time by contacting info@vickyupstell.com

We do not use cookies to collect any personal information on our website, or to share your browsing behaviour with any third party except:

Google Analytics – Like most websites you visit, we use Google Analytics to collect generic, anonymous data from all visitors to monitor how our website is used. This data is shared with Google in return for the service they provide.

Cookie Notice – The law requires that you receive a notification about our use of cookies, and so we have to use specific cookies to collect the information that you have seen and agreed to in this notice.

Changes to this policy

We may edit this policy from time to time. If we make any substantial updates, an announcement will be made on the website or via email to our contacts.